Privacy Policy

Last updated: February 2026

1. Introduction

CasinoSync ("Company", "we", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the CasinoSync platform ("Service").

We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

CasinoSync is the data controller for the personal data processed through the Service. For inquiries, contact us at contact@casinosync.io.

3. Data We Collect

We collect the following categories of personal data:

  • Account information: name, email address, company name, job title, phone number
  • Usage data: pages visited, features used, timestamps, and interaction patterns
  • Technical data: IP address, browser type, device information, and operating system
  • Communication data: messages sent through our contact forms and support channels
  • Business data: game catalogs, certifications, and compliance documents uploaded to the platform

4. How We Use Your Data

We use your data for the following purposes:

  • Providing and maintaining the Service
  • Processing your subscription and payments
  • Communicating with you about the Service, including updates and support
  • Improving the Service through analytics and usage patterns
  • Ensuring security and preventing fraud
  • Complying with legal obligations

5. Legal Basis for Processing

We process your data based on:

  • Contract performance: processing necessary to provide the Service
  • Legitimate interests: improving and securing the Service, analytics
  • Legal obligations: compliance with applicable laws and regulations
  • Consent: where explicitly provided, such as for marketing communications

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: hosting (EU-based), email delivery, payment processing — under data processing agreements
  • Platform participants: game catalog information shared between providers and operators as part of the Service's core functionality
  • Legal authorities: when required by law or to protect our rights

7. Data Storage and Security

Your data is stored on EU-based servers with enterprise-grade security measures including TLS 1.3 encryption, role-based access controls, complete audit logging, and daily backups. We retain data for the duration of your subscription plus 30 days for data export, unless longer retention is required by law.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing based on legitimate interests
  • Withdraw consent at any time

To exercise these rights, contact us at contact@casinosync.io. We will respond within 30 days.

9. International Transfers

We process and store all data within the European Economic Area (EEA). If any data transfer outside the EEA is necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after notification constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, contact us at contact@casinosync.io.